Q: Why are some tokens not appearing on some templates?Ī: Tokens are specific to the events the email template is for.
Yes! While the template engine uses MJML and Liquid, HTML tags should still work in it.
Template language for DeskDirector Email TemplateĪ. Refer to the following article on the topic of the template language. In the following example, a "View Invoice" button is added in the email template. The Links object contains the dynamic tokens for the DD Portal link and DD Tech link. You can change where the link points to by using the DeepLink filter.
#MJML VARIABLES UPDATE#
Portal deep Linksīy default, the portal link in the ticket update notifications opens the ticket in your DD portal. The size of the logo can be changed to fit your design with the ImgSize filter. (The global branding is being used in the email editor, the actual branding can change according the ticket' company) In the following example, the logo and the colors are dynamic values from your branding. The Branding object contains dynamic tokens with the branding information. The email template for ticket update notifications can reference your branding for the ticket's company automatically. Notice that you can use the same tokens from the body of the email. To do this, just create/edit a custom template then head to the Settings tab. The subject of every custom email template you create can also be customised.
#MJML VARIABLES HOW TO#
Follow this guide on how to apply a custom template to DeskDirector notification events. Once the new custom template is saved, it is now ready to be used for the corresponding Notification Event you want to use it for. Tabs view will disable split-view but will enabled a separate Preview tab.
#MJML VARIABLES CODE#
You can toggle split-view to view both code and preview side-by-side. It uses sample data for that template to generate preview. Preview is automatically regenerated whenever content of template has been changed. Here's a screengrab showing the power of using variables/tokens in defining a logo and a background color: Preview Templates You can go back to the Code tab and paste the token that you have just copied. To add a variable, go to the tokens tab, hover over the token you want to use and click on the copy icon. Variables/Tokens gives custom email templates more flexibility when it comes to adding details to the email and personalizing information inside it. Where Contact is an object and FirstName is a property of the object. This gives the email template a lot of flexibility on how you want the template to look and function.Į.g: template: Hi.
DeskDirector Email TemplatesĪ DeskDirector email template is made up with a combination of MJML and Liquid, with variables that will be replaced with real data during rendering. For other email customization please check HTML Email Templates - ConnectWise or HTML Email Templates - Autotask.
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